Privacy Policy

1. Who we are

This website (www.casacollectivehotels.com) is operated by Casa Collective Limited ("we", "us", "our"), a company registered in England and Wales under company number 12211716, with its registered office at Suite 4, 7th Floor, 50 Broadway, London, SW1H 0DB, United Kingdom.

We are the data controller for the purposes of the United Kingdom General Data Protection Regulation (UK GDPR).

This website is a corporate information website only. It does not provide booking functionality and is not intended to collect or process personal data from visitors.

This website is not intended for children, and we do not knowingly collect personal data from individuals under the age of 18.

2. Scope of this policy

This privacy policy applies solely to your use of this website.

Our website may contain links to third-party websites, including websites of our hotel brands (such as Casa Cook and Cook's Club) and our social media profiles (including LinkedIn, Instagram and Facebook).

These third-party websites may provide additional services, including booking functionality, and may collect and process personal data, including payment and identification information.

If you choose to access or interact with these websites, any personal data you provide will be processed in accordance with their respective privacy policies. We do not control and are not responsible for the data practices, tracking technologies, or cookies used by these third parties.

3. Personal data we collect

We do not actively collect, store, or process personal data through this website. Specifically:

• We do not provide user accounts
• We do not offer booking functionality
• We do not use contact forms
• We do not use analytics or tracking technologies
• We do not intentionally use cookies

The only instance where personal data may be processed is if you choose to contact us directly via email. In that case, we will process the information you provide (e.g. your name, email address and message) solely to respond to your enquiry.

4. How we use personal data

Where you contact us via email, we will use your personal data only to:

• respond to your enquiry
• manage our communications with you

Our lawful basis for this is:

• legitimate interests (to respond to business enquiries), or
• taking steps prior to entering into a contract, where applicable

We do not use your data for marketing via this website.

5. Sharing of personal data

We do not share personal data collected via this website with third parties.

However:

• If you contact us, your email may be processed by our email service providers, who act as data processors on our behalf.
• We may disclose data if required by law or to protect our legal rights.

6. International data transfers

We do not transfer personal data collected via this website outside the United Kingdom.

If you contact us via email, your email provider or our email infrastructure may involve international data transfers. In such cases, appropriate safeguards will be in place in accordance with UK GDPR.

7. Data retention

We only retain personal data for as long as necessary to respond to your enquiry and for legitimate business or legal purposes.

8. Cookies and tracking technologies

We do not intentionally use cookies or tracking technologies on this website.

Third-party websites or platforms linked from our website (including social media platforms) may use cookies or tracking technologies. We do not control these technologies and recommend reviewing their respective privacy policies.

9. Your rights

Under UK data protection law, you have rights including:

• the right to access your personal data
• the right to request correction or deletion
• the right to object to processing
• the right to restrict processing
• the right to data portability (where applicable)

To exercise your rights, please contact us using the details below.

10. Data security

We take appropriate technical and organisational measures to protect any personal data we process.

11. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this website.

13. Contact details

We are not required to appoint a Data Protection Officer under applicable data protection laws. For all data protection enquiries, please contact us using the details above.